Shipping policy



At FurryDuo, we want every order to reach you quickly and in perfect condition. This Shipping Policy applies to all purchases made on furryduo.com, which is operated by Phoenix Mobile Technology LLC.

Order Processing

Payment Verification
Once your payment is confirmed, we'll get your order ready right away.

Business Days & Holidays
We process orders Monday through Friday (CST), so your order will be on its way before you know it! Please note that we observe major U.S. postal holidays — including New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day — so orders placed on these days will be processed the next business day.

Order Cut-Off Time
Orders placed after 2:00 PM CST will be processed on the next business day. Orders placed on weekends or holidays will begin processing on the following business day.

Processing Time All orders are processed within 1–2 business days. 

Shipping Carriers
We ship with trusted carriers including USPS, DHL, EMS, and local postal services to get your order to you safely. The best carrier for your package is selected based on your location and availability — so you always get the most reliable delivery option!

Shipping Time & Delivery Fees

We'll get started on your order as soon as your payment is confirmed! Most orders to the continental US arrive within 5–11 business days, though delivery times may vary depending on your location.

Once your order is on its way, we'll send you a tracking number so you can keep an eye on it anytime. Please keep in mind that once a package is with the carrier, any delays are unfortunately beyond our control — but we're always happy to help if you have concerns!

Standard Shipping — Continental United States

Handling Time: 1–2 business days
Transit Time: 4–9 business days
Shipping Cost: $6.50 for Standard Shipping
Delivery Area: Continental United States

Important Notes

Total Estimated Delivery Time = Handling Time + Transit Time. These time frames are estimates and not guarantees.

Please note that occasional delays can happen after your order ships due to factors like severe weather, carrier disruptions, or busy holiday seasons — these are unfortunately outside our control. Rest assured, we'll always do our best to keep you informed!

Order Tracking 

After placing your order, you'll receive an order confirmation email right away. Once we've processed your order (usually within 1–2 business days), we'll send you a shipping notification with your tracking details so you can follow your package's journey!

💡 Heads up: It can take up to 3–7 days for the carrier to scan your package into their system — so if tracking info isn't showing up yet, don't worry! It just means your parcel hasn't been scanned yet. Updates will appear as soon as it's on the move.

If your order has passed the estimated delivery window, please don't hesitate to reach out to us — we're here to help! 😊

 

Shipping Address Accuracy & Delivery Issues

Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Delays & Carrier Issues While we work hard to ensure timely delivery, delays may occur due to:

  • Shipping carrier issues
  • Weather or unforeseen circumstances

If your order is significantly delayed, please contact us and we will assist you.

Lost or Missing Packages If your tracking information shows “delivered” but you have not received your package:

  • Please check with your local carrier or neighbors
  • Contact your shipping provider for assistance

If you still need help, contact us and we will do our best to support you.

Damaged or Incorrect Orders If your order arrives damaged or incorrect, please contact us within 30 days of delivery. We will review your case and provide a replacement if eligible.

Shipping Limitations 

At this time, we do not ship to the following locations:

Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands
APO/FPO addresses
International destinations outside the Continental United States

 

Contact Information If you have any questions about shipping, please contact us:

  • Email: furryduo.support@gmail.com.com
  • Address: 1907 Clover Trail, Richardson, TX 75081
  • Phone: +1 469 212 4692
  • Support Method: Customer support is provided exclusively via email.

By placing an order, you agree to the terms outlined in this Shipping Policy.